Process Automation
B2B Government Agency-linked Operations
Every employee was losing time to regulation inquiries
This client operates in a B2B industry that must follow regulations set by a national government agency. Finding specific documents, understanding procedures, knowing where guide documents are and how to fill them out: all of this requires internal domain knowledge that you can't find online. It only exists in the heads of people who've worked on-site for years. Dozens of these inquiries came in daily. Every employee lost some time to it, but one person in particular was buried, spending nearly the entire day fielding these questions instead of doing their actual job.
Avg 3 sec
Document Search Response
90%↓
Inquiry Handling Time
