
Phone-only consultations, case management by memory alone
After leaving a law firm to open a solo practice, the lawyer ran into a different kind of problem. Handling cases well and bringing cases in were not the same thing at all. Consultation requests came only by phone, and the history was scattered across notepads and memory. Miss one call, lose a potential client. From the client's side, calling a lawyer in the first place felt like a hurdle. And not every consultation turned into a case. Simple questions were taking up the same time as serious matters, which left less room for the work that really mattered.







